THE SERVICE CENTRE

Our Process

Our process is different from other workshops.

The Service Centre’s process is different from other workshops. You will notice the difference in our customer service and your entire experience with us.

01
Step 1

book in

A car service shouldn’t be something you need to worry about

When you book in, we will simply ask the basic information; your name, phone number, the registration number of the car, what needs to be done and when suits you to do it.

This process is the same across our web booking facility and when you call our friendly team in the call room. This reduces the amount of time and takes the complication out of the simple task of booking your car in.

Efficiency and ease is our number one priority. Booking your car in for a service should be a quick and easy thing to cross off your to-do list!

02
Step 2

CONFIRMATION

You will always be fully informed – knowledge is power!

From there, you will receive a personalised confirmation text from us which will not only include your booking information, but also a breakdown of the work to be done on your vehicle.
This breakdown includes parts and labour as well as an estimated price of the job, to which you can reply and confirm the work to go ahead. You can also request more information and one of our friendly team will contact you and run you through your options.

03
Step 3

On the day

One the day will be a breeze

The day before your vehicle is due to come in, you will receive a reminder text message of your booking.

Once your vehicle arrives at our workshop, should it require any additional work or parts to what we have quoted, our friendly workshop manager will give you a call to run you through what we have found and how we would like to treat it.

You will be given all the information available including what could result if the problem is left unresolved and what other options you may have. We will always seek your approval to proceed before carrying out any work.

04
Step 4

PICK-UP

You will always be kept in the loop

At The Service Centre, we will never carry out any work without your approval. This means no surprise bills and you will always know what is going on.

Once we have worked our magic on your car, you will receive a text message to let you know that your car is ready for collection.

In addition to this unique process we also offer courtesy cars*, local drop off service* and while you wait jobs* to ensure you have no down time and are never left on the street without a vehicle.

Book in a service

Book Your Next Service

What Our Customer Say

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No complaints, best experience I've ever had with a mechanic.
Mate awesome service as always. Always very happy with the work and price, you guys are great. Thankyou
All seams good on my ute any problems in the future rest assured i will be ringing The Service Centre first. Thanks again for the job well done last week.
Good afternoon Beau, no problems with the car, just want to say a huge thank you for the service you guys provided. Hope you have a great afternoon ahead.
No issues, great customer and car service.
Very happy with the service.
Very happy with your services. Not sure if I have any specific comments other than to say the team there has been great so far and we are happy and will be back for more work in the near future. Cheers
The service was great, friendly and helpful. I've recommended you to a couple of people and hope they take their business there.
The boys there are awesome can not say a bad word about them and the work that do is the best in Newcastle 100%
Service is great and happy with workmanship.
Good service in a timely manner. See you soon for the van pink slip.
As always, you boys go above and beyond for me and that's why you get my return business. Ja is great to deal with and always puts the customers needs first. Keep up the good work
All good, service was great as always
Very happy with the rego check & staff service
Was good. Quick and easy as usual. Good work.
Great service. Thanks.
All good thanks
great service thanks again. Greatly appreciated
l would just like to say Hayden has always been an excellent mechanic when fixing my car. He has a great attitude and always makes me smile
Hey mate very pleased with the work you've done runs like a dream will definitely be using you guys again cheers
Service was great. Text came through to tell us it was ready but they also called to explain something they couldn't do. Couldn't fault it! Thanks
As always, friendly, affordable and reliable service. Thanks for the detailed written report.
I just finished telling my husband how nice the service is there. You all seem like a happy bunch. Quick too. Thanks. I would definitely recommend you!
Everything was fantastic. I loved how quick it was.
The service was great and work was completed in a timely manner. Great work
Thank you for booking me in at late notice, appreciate it and will definitely be using your service again
Service was great thank you. As always, the people who did the service were wonderful.
Thanks again for acting so soon at late notice
Thanks, happy with the car, just had a wheel alignment, all good. Thanks for your help
My husband said it was excellent and left a 5 star review on google
Great job mate Customer service top shelf!
Always go with you guys and never had a problem and that still stands. Fantastic business as always. Phone directly was pretty helpful too.
Service was great from the guy's n the service for the car was excellent. Would recommend them anytime.
Service has been great so far. Always had good service, which is why I return over and over.
It was a great experience you's were very helpful and very professional
It was only a Rego check but, I can say without a doubt you accommodated me quickly and had the job done with minimal fuss. For that, I thank you.
Thanks for your efforts, you guys did a great job, see you again
Service was great. Staff were welcoming and professional.
Definitely felt a lot nicer driving it home yesterday😊. I appreciate the professional customer service provided by the centre and am very thankful when you assist with dropping me off at home when I can't organise someone to pick me up. Thanks again
Happy with the service. Prompt return, explain what was happening and price too.
Happy with the service,also Josh was helpful and advised me the of other things that need to be addressed
Very helpful and friendly guys A special thanks to Lawrence who helped me when I had no idea what to do about the broken down trailer Appreciate all the help I get from Thornton Mechanical
Many thanks the car is working great no problems..will see you soon for some more work
You guys were a pleasure to have my car serviced with. It's been the best experience I've had in a long time. Thank you. And we will be using you again in the future.
Good service, very quick turnaround
Loved it, All seems to be running tip top, Quick turnaround Will be coming back for any future work. Definitely.
All good thanks. I was taken through my options and they were well explained. Very helpful.
Everything is great thanks am really happy with the service I received Cheers
Just driven from Beresfield to the Queensland border. Best the car has gone in a couple of years. Thank you so much.
Totally satisfied. Great service and work. I will spread the word.
As always awesome service from you guys. It's easy to book, you got me in quickly, let me know via text when it was all done and didn't say anything about all the mess I had in there so I think you guys are killing it Thanks again
All good happy with what was done and the use of a car to go to work for that day
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